If you’ve subscribed to the Bank Sync subscription but are experiencing issues connecting your bank accounts, please follow these steps:
- Check Bank Compatibility:
- Ensure your bank is supported by the Bank Sync feature. You can view the list of supported banks within the app.
- Make sure your currency is set to USD or CAD, as these are currently the only supported currencies.
- Verify Your Bank Account and Credentials:
- Confirm that your bank account is active and in good standing. Contact your bank for assistance if needed.
- Double-check that you're entering the correct bank login credentials.
- Follow Connection Instructions:
- Refer to our detailed guide on how to connect your bank account through TimelyBills. You can access this guide in the app’s help section.
- Ensure You Have a Pro or Pro Family Plan:
- The Bank Sync subscription is an add-on that requires an active Pro or Pro Family subscription. Verify that you have one of these plans before attempting to use Bank Sync.
- Check Your Network Connection:
- Ensure your device has a stable internet connection. If on Wi-Fi, try switching to mobile data, or vice versa.
- Restart your router or modem if you're encountering connectivity issues.
- Refresh Your Subscription:
- Open the app, navigate to the Menu > Pro Features/Subscription, and tap the refresh icon to update your subscription status.
- Verify Your Account Login:
- Make sure you are logged in with the account associated with your Bank Sync subscription.
- Update the TimelyBills App:
- Check for available updates in your app store and ensure you are using the latest version of TimelyBills.
- Restart Your Device:
- Restart your phone or tablet to resolve any temporary connectivity issues.
- Restore Purchase:
- Open the app, go to Menu > Pro Features, and tap the Restore Purchase button to re-enable your subscription.
- If Issues Persist:
- Open the Google Play Store (or Apple App Store).
- Go to Payments & Subscriptions (or Subscriptions for Apple users).
- Locate and select your TimelyBills subscription.
- Take a screenshot of your subscription details and send it, along with a description of the issue, to support@timelybills.app.
If none of these steps resolve the problem, please contact our support team at support@timelybills.app for further assistance. We are here to help ensure your Bank Sync feature is activated and functioning properly.