What should I do if I subscribed to the Bank Sync feature but can't connect my bank accounts?

Modified on Wed, 11 Sep at 8:22 PM

If you’ve subscribed to the Bank Sync subscription but are experiencing issues connecting your bank accounts, please follow these steps:

Check Bank Compatibility:

Ensure your bank is supported by the Bank Sync feature. You can view the list of supported banks within the app.
Make sure your currency is set to USD or CAD, as these are currently the only supported currencies.

Verify Your Bank Account and Credentials:

Confirm that your bank account is active and in good standing. Contact your bank for assistance if needed.
Double-check that you're entering the correct bank login credentials.

Follow Connection Instructions:

Refer to our detailed guide on how to connect your bank account through TimelyBills. You can access this guide in the app’s help section.

Ensure You Have a Pro or Pro Family Plan:

The Bank Sync subscription is an add-on that requires an active Pro or Pro Family subscription. Verify that you have one of these plans before attempting to use Bank Sync.

Check Your Network Connection:

Ensure your device has a stable internet connection. If on Wi-Fi, try switching to mobile data, or vice versa.
Restart your router or modem if you're encountering connectivity issues.

Refresh Your Subscription:

Open the app, navigate to the Menu > Pro Features/Subscription, and tap the refresh icon to update your subscription status.

Verify Your Account Login:

Make sure you are logged in with the account associated with your Bank Sync subscription.

Update the TimelyBills App:

Check for available updates in your app store and ensure you are using the latest version of TimelyBills.

Restart Your Device:

Restart your phone or tablet to resolve any temporary connectivity issues.

Restore Purchase:

Open the app, go to Menu > Pro Features, and tap the Restore Purchase button to re-enable your subscription.

If Issues Persist:

Open the Google Play Store (or Apple App Store).
Go to Payments & Subscriptions (or Subscriptions for Apple users).
Locate and select your TimelyBills subscription.
Take a screenshot of your subscription details and send it, along with a description of the issue, to [email protected].

If none of these steps resolve the problem, please contact our support team at [email protected] for further assistance. We are here to help ensure your Bank Sync feature is activated and functioning properly.