I'm unable to connect to my bank/institution. What should I do?

Modified on Wed, 21 May at 5:54 PM

At TimelyBills, we aim to offer you a secure, risk-free experience when connecting your bank accounts for smarter money management. 


However, there may be a few reasons you're facing issues with the online bank connection:


  • Incorrect bank credentials: Your login details may have changed or expired. Please verify them directly with your bank.

  • Not able to receive the OTP through SMS or email: If you're not receiving the verification code, please contact us at pro.support@timelybills.app so we can coordinate with our trusted data aggregator to resolve the issue.

  • Correct OTP not working: If you've entered the correct OTP and still can't log in, try disconnecting the bank institution. If the problem persists, reach out to us for further assistance.

  • Slow internet connection: A stable internet connection is required. Please check your data connectivity and try again once your connection is restored.



In case you still not able to see the required transaction, please connect with us at pro.support@timelybills.app


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