What should I do if I receive an error during the sign-up process?

Modified on Thu, 26 Sep at 12:32 PM

If you encounter an error during sign-up, try the following steps:

1. Read the Error Message: It often provides specific details about the issue.

2. Check Your Email ID: Ensure that the email address entered is correct. Typos may prevent the OTP from reaching your inbox.

3. Verify the OTP: Make sure you’re using the most recent OTP sent to your registered email or mobile number. OTPs are time-sensitive, so using an expired or incorrect one may result in errors.

4. Check for App Updates: Visit your app store and install any available updates for TimelyBills.

5. Ensure a Stable Internet Connection: Connectivity issues can affect the OTP verification process.

6. Keep the App Updated: Make sure you have the latest version of the app to avoid compatibility issues.

7. Contact Support: If the issue persists, reach out to TimelyBills support at support@timelybills.app. Please include a screenshot of the error message and details of any troubleshooting steps you’ve already tried.