There could be different reasons, why you are not able to connect to your bank:

  • Credentials are not working: Please check with the bank as your credentials with the bank might have changed or expired.
  • Not able to receive the OTP through SMS or email: Please write to us at pro.support@timelybills.app and we will check with Data Aggregator.
  • Not able to log in, even after entering the correct OTP: Please try to disconnect the institution from the link (available at bottom of the screen) and try to reconnect again. If it does not work even after retry, please write to us at pro.support@timelybills.app and we will check with Data Aggregator. 
  • Bad internet connection: Please check your internet connection, as it may be with low data connectivity or with no data connectivity. Please try again once the internet is accessible on phone.