What to do If my purchase is shown in Apple or Google Play store but not in the app?

Modified on Thu, 13 Apr 2023 at 05:20 PM

Do not worry, there are couple of ways you can get your subscription in the app:

  1. App provides an option to restore your purchase. Follow below steps to see restore option :
    •  Go to App "Dashboard" 
    • Click on Menu icon 
    • Click on "Pro Features" 
    • You should see a button with name 'Restore'.
    • Click on "Restore" 
    • Go to Dashboard and come back to Pro Features screen again. 
  2. If above option does not work, there is one other way to get them added
    • Go to Play Store App (App store in case of Apple) 
    • Tap Payments & subscriptions Subscriptions. (Subscription in case of Apple)
    • Select the TimelyBills subscription 
    • Go to its detail
    • Take screenshot
    • Share above screenshot and send email to support team  at support@timelybills.app with the details .
    • After verifying your purchase, support team will add it for your profile and it should be available in the app afterwards

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