No need to worry! If your purchase is visible in the Apple App Store or Google Play Store but not in the app, follow these steps to restore your subscription:
- Open the app and go to the Dashboard.
- Tap the Menu icon.
- Select Pro Features.
- Tap the Refresh icon at the top-right corner of the screen.
2. Restore Your Purchase:
- Go to the app’s Dashboard.
- Tap the Menu icon.
- Select Pro Features or Subscription.
- At the bottom, tap the link labeled Restore Purchase.
- This will trigger the app to fetch your subscription from the Google Play Store or Apple App Store.
- After a successful restore, your subscription should appear correctly in the app.
3. If the above steps don’t resolve the issue:
- Open the Play Store (or the App Store on iOS).
- Go to Payments & Subscriptions (or just Subscriptions for Apple).
- Find and select your TimelyBills subscription.
- Take a screenshot of the subscription details.
- Email the screenshot to our support team at support@timelybills.app.
- After verifying the details, our team will manually sync your purchase to the app.
We’re here to help if you encounter any further issues!