What should I do if my purchase shows up in the Apple or Google Store but not in the TimelyBills?

Modified on Wed, 11 Sep at 8:06 PM

No need to worry! If your purchase is visible in the Apple App Store or Google Play Store but not in the app, follow these steps to restore your subscription:

1. Refresh Your Subscription:

Open the app and go to the Dashboard.

Tap the Menu icon.

Select Pro Features.

Tap the Refresh icon at the top-right corner of the screen.

2. Restore Your Purchase:

Go to the app’s Dashboard.

Tap the Menu icon.

Select Pro Features or Subscription.

At the bottom, tap the link labeled Restore Purchase.

This will trigger the app to fetch your subscription from the Google Play Store or Apple App Store.

After a successful restore, your subscription should appear correctly in the app.

3. If the above steps don’t resolve the issue:

Open the Play Store (or the App Store on iOS).

Go to Payments & Subscriptions (or just Subscriptions for Apple).

Find and select your TimelyBills subscription.

Take a screenshot of the subscription details.

Email the screenshot to our support team at support@timelybills.app.
After verifying the details, our team will manually sync your purchase to the app.

We’re here to help if you encounter any further issues!