If your current credentials are not working, we would recommend to check following:

  • Check that you are entering the correct credentials (password/otp)
  • Verify that you are able to login on bank portal using same credentials.
  • Try to disconnect using link 'Disconnect the institution'  (available at bottom of the screen) and try to reconnect again. If it does not work even after retry, please write to us at pro.support@timelybills.app and we will check it with Bank.