What if my login credentials aren’t working when connecting to my bank?

If your bank login isn’t working, don’t worry—this can happen occasionally, and we’re here to help.

Here are a few things you can check:

1. Verify your login details:
   Make sure you’re entering the correct username, password, and any one-time password (OTP) sent by your bank. These should match what you use to log in on your bank’s official website or mobile app.
   
   

2. Check for recent changes at your bank:
   Banks sometimes update their security settings, expire old passwords, or require you to reset your password. Try logging in directly on your bank’s website or app to confirm your credentials are still valid.
   
   

3. Temporary connection issues:
   Sometimes, there may be brief interruptions in the connection between your bank and our secure aggregator (Plaid). If that’s the case, please wait a little while and try again.
   
   

4. Contact your bank:
   If you're unsure about the issue, reach out to your bank's support via their official contact number, email, or support portal.
   
   

If the problem continues, feel free to contact our support team at pro.support@timelybills.app. 

We’re here to assist you!